Starting this month January 2017 “IBM Watson Explorer” will be replacing 34 human insurance claim workers in Japan. The insurance company Fukoku Mutual Life Insurance is one of the first companies to replace white color workers with AI (Artificial Intelligence).
This means that AIs are no longer limited to manual factory based works, or self driving cars, but are no being used in knowledge based jobs too. This is an advancement in technology but could also mean the loss of jobs for millions of people.
Watson AI will scan hospital records and patient documents to calculate insurance payouts, says Fukoku Press release. The company is expected to save over $1 Million per year on employee salaries. IBM currently uses similar technology to analyse customer’s voices during complaints.
This pictures is of a Japanese restaurant with AIs doing manual jobs.